Refund & Cancellation Policy

Free trial first

Every plan begins with a free trial and no card is required, so you can evaluate DocMold fully before paying. We encourage you to use the trial to confirm the Service fits your practice.

Cancellation

You can cancel a paid subscription at any time from the subscription page in your workspace. Cancellation stops future renewals; the workspace remains fully usable until the end of the period already paid for, after which it becomes read-only for the grace period described in your subscription settings.

Refunds

Because the free trial provides a complete evaluation, subscription fees are generally non-refundable once a paid period starts. We do refund in full where:

• You were charged in error or charged twice.
• A plan change or upgrade was billed incorrectly.
• The Service was materially unavailable for an extended period attributable to us and we could not remedy it.

How to request a refund

Email support@docmold.com within 7 days of the charge with your workspace email and invoice number. Approved refunds are returned to the original payment method through Razorpay, typically within 5-7 working days of approval.

Plan changes

Upgrades take effect immediately and are charged pro-rata for the remainder of the current period. Downgrades take effect at the next renewal.